Close the sale inside the conversation.
For a large share of Indian buyers, the messaging app is the internet. Sending them to a website to complete a purchase they were ready to make in chat is where the order gets lost.
A channel, not a chatbot.
The point is not automation for its own sake. It is that the order, the customer record and the payment all work without a channel switch.
Catalogue inside the conversation
Products, prices and availability surfaced in chat, drawn from the same catalogue and stock position as the storefront.
Order capture in-channel
The basket is built and confirmed inside the conversation, then written to the same order book as every other channel.
Payment without a detour
Payment links generated against the order, so paying does not mean starting again on a website.
Agent handover with context
When a conversation needs a person, the agent arrives with the order, the history and the customer record already open.
Order status on request
Customers ask where their order is in the channel they already use, rather than hunting for a tracking email.
Linked to the customer record
Conversations attach to the CRM record, so chat is part of the customer history rather than a separate silo.
Three reasons chat orders get lost.
Every hop from chat to browser to checkout loses people. Keeping the basket and payment in-channel removes the hops entirely.
- Basket built in the conversation
- Payment link against the order
- No account creation required to buy
- Order confirmed in-channel
When a bot hands over without history, the customer repeats themselves and often leaves. Handover carries the full record.
- Full conversation passed to the agent
- Order and delivery status inline
- Previous purchases visible
- Return to automation after handover
Chat orders that live outside the order book cannot be reconciled, reported or fulfilled consistently. They write to the same book as everything else.
- Orders in the unified order book
- Stock checked against one position
- Conversations attached to the CRM record
- Reported alongside every other channel
The things buyers actually ask
Communication integrations including WATI and SMS providers are available today. The right channel mix depends on where your customers already are, which is worth covering on the demo call.
It is a commerce channel that can be automated where automation helps. The design priority is that the order, payment and customer record work — not that a person is never involved.
Yes, and that is the point. Chat orders route, fulfil, reconcile and report exactly like storefront orders because they are the same records.
What this connects to
Every module runs standalone and every module talks to the kernel. These are the ones most often deployed alongside it.
B2C / D2C
Own the customer relationship instead of renting it from a marketplace.
Open page → Platform · CRMCustomer Relationships
Every interaction, order and ticket against one customer record.
Open page → Solutions · HYPHyperlocal Commerce
Store-level stock, live delivery windows and neighbourhood pricing.
Open page →See commerce running inside a conversation.
A working walkthrough with your catalogue, your order flow and your questions. No slideware.