Take control of the order, from placement to settlement.
Orders stop being simple the moment you have more than one warehouse, more than one channel, or a customer who wants half of it now. The OMS is where those decisions get made consistently instead of case by case.
One order book, whatever the channel.
Web, app, marketplace, POS and kiosk orders all write to the same book, which is why the numbers reconcile at the end of the month.
Smart routing
Route each order to the location that can actually fulfil it, weighing stock, distance and delivery promise rather than defaulting to one warehouse.
Split and partial fulfilment
Ship what is available now and the rest when it arrives, with the customer told which is which.
Returns and exchanges
A structured return path with reasons, condition grading and stock re-entry, so returns stop being a spreadsheet.
Refunds and adjustments
Refund authorisation with reason codes and an audit trail, reconciled against the original payment.
Courier integrations
Blue Dart, Delhivery, Ecom Express, Shipway and XpressBees ready to configure, with tracking written back to the order.
Settlement and reconciliation
Marketplace and gateway settlements reconciled against orders, so you can see what was actually received versus what was billed.
The decisions an OMS makes for you.
Routing weighs available stock, the customer's location and the promised delivery window rather than following a fixed hierarchy.
- Stock availability per location
- Distance and serviceability
- Delivery promise on the order
- Manual override with an audit entry
Holding a full order for one backordered line costs more than splitting it. Split and partial fulfilment is a rule, not an exception someone actions manually.
- Split shipments across locations
- Partial fulfilment with clear customer messaging
- Backorder tracking against the original order
- Consolidated tracking for the customer
Returns, exchanges and refunds are a workflow with condition grading and stock consequences, not an email thread.
- Return reasons captured at request
- Condition graded on intake
- Stock re-entry only when saleable
- Refund reconciled to the original payment
The things buyers actually ask
Yes. Orders from every connected channel write to the same order book, which is what makes settlement reconciliation possible at the end of the month.
Tracking is written back to the order, and failed or returned-to-origin shipments raise exceptions in a review queue rather than sitting silently against a delivered-looking order.
It does, but you lose location-level stock accuracy, which is what routing decisions depend on. WMS and OMS are the pair most often deployed together.
What this connects to
Every module runs standalone and every module talks to the kernel. These are the ones most often deployed alongside it.
Warehouse & Inventory
Bin-level control over what you hold, where it sits, and where it went.
Open page → Platform · STREcommerce Storefront
A fast, search-friendly storefront with merchandising, checkout and payments end to end.
Open page → Platform · ANLAnalytics Engine
Retail KPIs reported precisely, so decisions come from evidence.
Open page →See your order flow mapped end to end.
A working walkthrough with your catalogue, your order flow and your questions. No slideware.